Exceptional service

Terms & conditions


These terms and conditions of business (“Conditions”) form a
binding contract (“the Contract”) between us, Clarendon Serviced
Apartments and you, the person making the booking, and all adult
members of the party (collectively the “Guests”) who will stay in
Clarendon’s serviced apartment(s) (the “Property”).

1.1 Clarendon Serviced Apartments is a trading style of
Shadowgrade Developments Limited, a limited liability
company registered in England and Wales with company
registration number 2223106 and whose registered office is at
Wraysbury Hall, Ferry Lane, Hythe End, Staines, Middlesex,
TW19 6HG.

1.2 We own and operate the website www.clarendonuk.com

1.3 These Conditions are governed by the laws of England and
any disputes arising under these Conditions shall be
submitted to the exclusive jurisdiction of the courts of


2.1. Your booking will not be confirmed by us until we have
received payment in full for your reservation, or agreed
alternative payment terms with you.

2.2. These Conditions will be emailed to you at the time we
confirm your reservation, and are deemed by us as having
been accepted by you and the Guests at time of payment.

2.3. As the booker, it is your responsibility to ensure that all
Guests are given a copy of these Conditions and understand
that they are bound by them.


3.1. Prices are quoted in pounds sterling and are subject to
change. Once a booking has been confirmed we will not
increase the prices unless you alter the booking.

3.2. Unless otherwise stated Prices are quoted exclusive of Value
Added Tax (“VAT”) and you will be required to pay VAT
(where chargeable) at the prevailing rate.

3.3. Payment is to be made in pounds sterling only.

3.4. Full payment is due at the time of booking.

3.5. Payment can be made by valid debit or credit card or by direct
transfer to our bank account. Bank account details available
on request..

3.6. Invoices confirming the booking will be dispatched as part of
the booking procedure.

3.7. Should your account be overdue for payment we reserve the
right to charge interest at 4% per annum above the Bank of
England base rate from the due date for payment.


4.1. A cancellation charge will not apply and a full refund will be
given where the appropriate notice, as set out below, of the
cancelled booking has been received and acknowledged by
us by email.

4.2. Should you wish to cancel or significantly alter a booking for
accommodation unless you give us 72 hours’ notice by email
prior to your booked arrival date, we will charge you:

4.2.1. 3 nights stay if your originally booked stay was for
7-30 nights;

4.2.2. 7 nights stay if your originally booked stay was for
31-89 nights.

4.3 Should you wish to cancel or significantly alter a booking for
accommodation for a stay of 90 or more nights unless you
give us 30 days notice by email prior to your booked arrival
date, we will charge you 30 nights stay as a cancellation

4.4 Where a Guest wishes to depart before the booked departure
date, the cancellation fee and notice periods stated above will
apply, and you will be charged the nightly rate multiplied by
the number of days which should have been included in the
notice period.

4.5 Where a Guest wishes to extend the period of stay in the
Property, notice by email should be given to us as soon as

4.6 We cannot guarantee any extension, which is subject to
availability of the Property. An alternative apartment may be
offered if the Property has been booked for all or part of the
required extension period.

4.7 We reserve the right to charge a different price for the
Property for any period of extension. Payment for the
extension period will be required immediately that we confirm
the availability of the Property or alternative apartment(s) to
the Guest or to you.

4.8 These Conditions apply to any extension of the booking in the
same way that they apply to the original booking.

4.9 Failure to check in on the date of arrival and/or any
cancellations of bookings (or part bookings) owing to
disruption to or cancellation of your travel arrangements,
whether caused by an act of God, industrial action, or other
circumstances not being the fault of Clarendon will not reduce
or cancel your liability for the full cost of the booking, and if
applicable, cancellation charges will apply in accordance with
this paragraph 4. You are therefore advised to take out
adequate insurance to cover your losses in such situations.


5.1. Check in is from 14:00 on the date of arrival.

5.2. Check out is before 10:00 on the date of departure.

5.3. Check-in instructions are sent together with your booking

5.4. The Apartment Information Folder within the Property will
confirm the procedure for check out.

5.5. Failure to check out on time may result in extra charges
commensurate with the level of interruption caused.


6.1 The Property is not for use as the principal or additional home
or residence of the Guests. The Property is only to be used
either as temporary accommodation, holiday accommodation,
or as accommodation in connection with the business needs
of you, your organisation and/or the Guests, as appropriate.
No persons other than the Guests have the right to use the

6.2 These Conditions amount to a contractual agreement for the
use of the Property either as temporary or holiday
accommodation ancillary to the requirements of your/the
Guests’ business and do not create a tenancy of the Property
(periodic or otherwise). No relationship of landlord and tenant
is created between us and the Guests.

6.3 These Conditions constitute an excluded agreement under
section (3A)(7)(a) of the Protection from Eviction Act 1977 (as
amended) and cannot be construed as an assured tenancy
under the Housing Act 1988 (as amended).


7.1 We cannot guarantee the exact apartment number(s) prior to
arrival but will accommodate the Guests in apartment(s) of an
equivalent standard and nearby location. No refund will be
payable in such circumstances.

7.2 The Property is only to be used by the maximum number of
Guests suitable for the Property, as advertised by us. All
Guest names should be submitted at the time of booking.
Any variation in the identity of the Guests must be notified to
us by email in advance of arrival. The Property must not be
slept in by any other persons.


8.1 The price for the use of the Property includes:

8.1.1 the supply of water, electricity, gas, sewerage, (as

8.1.2 payments in respect of Council Tax;

8.1.3 television licence fee;

8.1.4 telephone line rental;

8.1.5 one broadband internet connection;

8.1.6 weekly housekeeping service (including general
Clarendon Serviced Apartments. Terms and Conditions of Business 2015.
cleaning, changing of linen and towels, making of
beds, removal of rubbish);

8.1.7 routine maintenance, e.g. light bulb changes.

8.1.8 The price for the Property does not include:;

8.1.9 telephone call charges; or

8.1.10 the provision of food or beverages.

8.2 We cannot be held responsible for any failure or
interruption of services to the Property beyond our
reasonable control, or for any damage, disruption or noise
caused as a result of repair works being carried out in
another part of the building.


9.1 Guests do not have exclusive access to the Property and
we, our staff and contractors have the right of access to the
Property at all reasonable times (and at all times, in the
case of an emergency) without notice to the Guests.

9.2 Weekly housekeeping visits to the Property will occur
without notice in the time slot detailed in the Apartment
Information Folder at the Property.

9.3 We will issue one set of all necessary keys, fobs and car
park access passes (if applicable) for each apartment,
unless otherwise requested in advance (in which case a
£50 deposit may be taken for each additional set of keys
supplied). We will retain a full set of keys for access to the


10.1 Guests must comply with the regulations for use of the
Property set out in the Apartment Information Folder,
located in the Property. If any Guest breaches any of these
Conditions or the regulations we reserve the right to
request the Guest to vacate their apartment immediately,
without refund.

10.2 Smoking is not permitted in any Property.

10.3 Pets must not be kept at or allowed to visit the Property.

10.4 Guests are responsible for the safety of their own
belongings and the behaviour of their children whilst at the

10.5 Guests must use the Property responsibly and with respect
for other guests staying in nearby apartments.

10.6 Guests must keep the Property, and its furniture, fittings
and effects in the same condition as on the date of arrival,
wear and tear allowing, and must leave the Property in the
same state of cleanliness and general order as it was on
arrival, in order to avoid incurring any Additional Charges.

10.7 Guests must notify us of all damage, lost or broken items,
or matters requiring maintenance, in the manner set out in
the Apartment Information Folder.

10.8 Guests’ belongings must be removed from the Property on
the date of departure. All lost property will be kept by us for
a maximum of one month from the date of discovery, and
thereafter may be discarded.

10.9 Regular servicing and cleaning of the Property is essential
in order to maintain our high standards and minimise health
and safety risks and fire hazards to Guests and our staff.
Accordingly the Property must be kept free of unnecessary
clutter and excess personal belongings, in order that the
regular cleaning and servicing of the Property by our staff is
not hindered in any way. Sufficient cupboard and wardrobe
space is available at the Property for the storage of
personal items during your stay.

10.10 We reserve the right to terminate Guests’ stay prior to their
scheduled departure date should the weekly cleaning and
maintenance of the Property not be possible owing to
excess clutter or disarray caused by Guests’ belongings.

10.11 Where Guests are staying at the Property for more than 30
days Clarendon may carry out a full and detailed condition
inspection after the first 30 days and thereafter upon notice.
Guests will be notified in writing in advance of each
inspection of the Property.


11.1 We are not responsible for loss or damage to Guests’ own
computers or contents whilst in the Property or whilst
connected to the broadband connection at the Property.

11.2 Guests must not use the broadband connection at the
Property for illegal or immoral purposes. Guests
responsible for use of the broadband connection for such
purposes shall be liable for any and all loss or damage
reasonably suffered by us as a result of any claim brought
against us in connection with such use or otherwise.

11.3 Guests are responsible for the cost of telephone calls at the
Property and must contact the telephone provider direct, in
accordance with the instructions in the Apartment
Information Folder, to use the telephones for outgoing calls.

11.4 We do not take any responsibility for guest mail delivered to
a Property (see clause 6.1). It is the guest’s direct
responsibility to ensure that they make adequate provision
for the secure receipt of personal mail during and
immediately after their stay.


12.1 We reserve the right to charge for damage caused by the
Guest at the Property including but not limited to
breakages, loss or damage to the Property or any of its
contents, cleaning/specialist treatment charges where more
than routine cleaning is needed, or when smoking has
occurred in the apartment, replacement of lost keys,
electronic fobs or car park passes, attending to a Guest
lock-out where the fault lies with the Guest or where we’ve
incurred financial loss because the Property cannot be
immediately available for the next guest stay due to
damage or interruption caused by the Guest.

12.2 You will be provided with a written statement of any
Additional Charges so incurred together with our invoice.
Where the level of the Additional Charges is not stated in
these Conditions, we will charge you the actual cost of the
cleaning, replacement, repair, services or loss (as
appropriate together with an administration charge of 10%.

12.3 Payment for any such Additional Charges is due against
our presentation of invoice,


13.1 In respect of any booking we are a data controller for the
purpose of the Data Protection Act 1998 (“DPA”).

13.2 We shall (and shall procure that any of our staff, agents,
officers or suppliers involved in the provision of the
Contract) duly observe all our obligations under the DPA
which arise in connection with the Contract. By proceeding
to make a booking with us you consent that we may
process the personal data (including sensitive personal
data) that we collect from you in accordance with our
Privacy Policy.

13.3 The provisions of this clause shall apply during the
continuance of the agreement and indefinitely after its
expiry or determination,

13.4 We use authorised third parties to manage our website and
our online booking process and the provision of online
payment services. You acknowledge and accept that in the
event of you making an online booking with us, such
authorised third parties will have access to and will process
your personal data (as defined in the DPA) including your
relevant debit or credit card details used for payment of an
online booking with us. You acknowledge and accept that in
respect of any online bookings that you make with us, we
are the data controller for the purposes of the DPA and
such authorised third parties are data processors for the
purposes of the DPA.

13.5 By making an online booking you consent that we and such
third parties may process the personal data (including
sensitive personal data) that we collect from you in
accordance with our Privacy Policy.

13.6 Please address any questions, comments and requests
regarding our data processing practices to


14.1 Paragraph headings do not affect the interpretation of these

14.2 These Conditions apply to all bookings, even those made
on non-Clarendon booking forms, and over-ride all other
terms and conditions on such booking forms.
Clarendon Serviced Apartments. Terms and Conditions of Business 2015.

14.3 We are not liable for loss or damage to Guests’ belongings,
however caused. Guests should ensure that that their own
insurance policy covers these items during their stay at the

14.4 These Conditions apply in full to the extent that they are not
expressly varied by us in writing and such variation is
notified to you.

14.5 The provision of accommodation by us under these
conditions is subject to any unexpected and uncontrollable
events including industrial disputes for which we shall not
be liable.