|16-Dec-2014||505 ONE PEPYS STREET||My stay was fine overall, however there are two things that I was very displeased with. First, the staff was quite rude. The French gentleman who sits at the front desk (usually on weekends), was rude to us on arrival. Second, our apartment smelled awful for the first few weeks we were there. I'm not sure if the carpets are in desperate need of cleaning or what, but it was nauseating and disgusting. I'd recommend looking into it ASAP.|
|03-Dec-2014||310 ONE PEPYS STREET||Very good in General, nur The room is TO Chose TO the Train station|
|24-Nov-2014||G04 ONE PEPYS STREET||The apartment is quite spacious and well maintained as well as centrally located! The cleanliness is well taken care by their weekly cleaning service provided!
Some of the fittings in the bathroom are very old fashioned - the overhead shower was in a very bad state and had to be replaced and threre is no hand shower facility. When requested, Clarendon advised that this cannot be fitted - surprised that an apartment in the heart of London does not have the basic fittings ;)
Also, Clarendon were not clear about their check our policies and this caused a huge inconviniece as I had to check one day ahead of the planned check out date. They were not unable to provide an alternative when requested. This reflects very poor customer service on their part and needs improvement!! Pls ensure clarify the check out dates with Clarendon prior to check-in to avoid confusion !!
|30-Oct-2014||704 ONE PEPYS STREET||Very good service and nice accomodations|
|30-Oct-2014||103 ONE PEPYS STREET||Very well equipped appartments, cleaning service quite good, nice location.|
|29-Oct-2014||G07 ONE PEPYS STREET||The apartment was clean, had everything I needed, and in a good location. Thanks!|
|06-Oct-2014||101 ONE PEPYS STREET||Very nice and clean. I would use it again.
A few suggestions: A coat rack at the entrance to leave outerwear, umbrellas, etc.
Instructions for the use of the telly; what are the channels available, etc.. And instructions for the washing machine with temperature conversions.
|06-Aug-2014||101 ONE PEPYS STREET|
|04-Aug-2014||G04 ONE PEPYS STREET||Perfect|
|01-Aug-2014||G06 ONE PEPYS STREET||My experience overall was good. Carmen Bewick and Jackie Moss were extremely helpful in the finalization of the booking and ensuring that I had the access code for entry prior to my arrival. The apartment was nicely kept and I appreciated the welcome basket and frig items (especially with a late evening arrival). The weekly Thursday cleaning was always facilitated and done well. The concierge (Max) was extremely friendly and helpful.
While I do understand there are policies regarding check-out I was taken aback by the customer service response when I inquired if I could do a late check-out due to flight/work schedule or if I would be able to leave my luggage and return to retrieve. To be quite honest I was taken aback by the response I received as it was very abrupt and did not lend to assistance. While I understand some times a policy has to be maintained how its presented as well as trying to afford an alternative solution can lend to the overall experience of the customer. Ultimately I really appreciated Jackie Moss offering her additional assistance to my query after receipt of the original email response. She inquired with the concierge and ultimately provided a possible solution I could engage.
Suggestion: remember overall service is not just limited to the apartment facilitates but includes interaction from staff with consumers.
Despite the above I would look to uses Clarendon again - both personal and business - and hope that the incident above would not occur again.
|21-Jul-2014||G07 ONE PEPYS STREET||Very well kept, nice appliances, good service and repairs when necessary, easy move-in and move-out|
|18-Jul-2014||306 ONE PEPYS STREET||The sliding door in the living room doesn't work. I have signalled this twice and someone came and tinkered with it twice, with no results whatsoever. I assume it cannot be repaired, but will need to be replaced. This is obviously more costly, but should be done nevertheless, given that there is no other way for airing that part of the flat. By the way, this is also not entirely satisfactory in the bedroom, where the (white) blinds are placed in such a manner that the windows can only be opened up to a couple of inches.|
|26-Jun-2014||503 ONE PEPYS STREET||Wonderful as usual.|
|19-Jun-2014||101 ONE PEPYS STREET||I though that someone wil be going to make the faly every day, during my stay was only one time.|
|05-Apr-2014||G04 ONE PEPYS STREET||Excellent apartment for my business trip to London.|
|19-Mar-2014||G06 ONE PEPYS STREET||The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
|15-Mar-2014||306 ONE PEPYS STREET||Clean, apartment in good shape|
|15-Jan-2014||202 ONE PEPYS STREET||The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.|
|13-Jan-2014||306 ONE PEPYS STREET||Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.|