75%
(16) review(s)
Date Location Score Customer Comment
10-Aug-2015 G06 ONE PEPYS STREET
Overall the facility is good and the stay was enjoyable, just that on Friday night a litle noisy when people drinking outside the apartment.
      Reply:
Thank you for taking the time to review your stay at One Pepys Street. I'm glad you liked your apartment.

Unfortunately, on the rare warm and sunny days in London, people do tend to spill out of hotels and wine bars to enjoy the weather.

I hope we'll be able to welcome you back in the future and provide you with some typical English weather !

Kind regards

The Clarendon Team
21-Jul-2015 G07 ONE PEPYS STREET
There does not exist a check in process if someone arrives during out of office hours. Person at the reception when available is not very helpful at solving problems if any. Empathy for the guests is seriously lacking
      Reply:
Thank you for taking the time to rate your stay with us.

We do indeed have a check in process. If we have your email address in advance we contact you prior to arrival to make sure you have the details to contact our friendly Check In Team. Sadly, the concierge in the property doesn't work for Clarendon and does not have access code details.

I hope you will come back in the future and have a better arrival experience.

Kind regards

The Clarendon Team
14-Jun-2015 306 ONE PEPYS STREET
Very responsive team whenever I had any queries. Will definitely stay there again!
      Reply:
We appreciate your review of your stay at Clarendon Serviced Apartments. We do aim to deal with any issues as fast as possible. Hope you will be back again.

Kind regards

The Clarendon Team
12-Jun-2015 106 ONE PEPYS STREET
Very nice apartment top stuff!
      Reply:
So glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Kind regards

The Clarendon Team
13-May-2015 310 ONE PEPYS STREET
Very nice apartment, very good cleaning

Communication via phone could be a little bit easier
      Reply:
I am glad you had a good stay at Clarendon at Pepys Street despite a couple of glitches at the beginning. We do hope to welcome you back soon.
Kind regards

The Clarendon Team
06-May-2015 103 ONE PEPYS STREET
I had a lovely stay at Clarendon - clean apartment in a great location. Front of house staff were very helpful.
      Reply:
I'm so glad you had a good stay with Clarendon at One Pepys Street. Thank you for your review. Come back soon.
Kind regards

The Clarendon Team
01-May-2015 109 ONE PEPYS STREET
During my latest visit, I stayed in Pepys Street. The building was undergoing a paint job. The hallways and, consequently, the apartment was filled with dust and debris. While I understand maintenance must go on, I should have been informed in advance. Not being informed in advance has happened before on previous stays with Clarendon.

The apartment has doors on every room that automatically close. There were no door stops, which made it very difficult to manage.
      Reply:
Thank you for taking the time to leave feedback. We did speak on the phone during your stay and I explained that we didn't have control over the management of the building and their scheduling of upgrades to the common areas. I believe that the floor you stayed on was completed on that day. You didn't mention at the time that your apartment was filled with dust and debris so I am quite surprised to hear this.

Apartment internal doors have closers to comply with fire regulations.

We do always endeavour to let guests know in advance of any maintenance work either inside or outside the apartment.

Kind regards

The Clarendon Team
21-Apr-2015 505 ONE PEPYS STREET
I enjoy staying at Pepys St and the quality and clearness is good.
      Reply:
Thank you so much for taking the time to leave a review. We hope to welcome you back soon.

Kind regards

The Clarendon Team
26-Jan-2015 603 ONE PEPYS STREET
Clean, good size, convenient for transportation.
16-Dec-2014 505 ONE PEPYS STREET
My stay was fine overall, however there are two things that I was very displeased with. First, the staff was quite rude. The French gentleman who sits at the front desk (usually on weekends), was rude to us on arrival. Second, our apartment smelled awful for the first few weeks we were there. I'm not sure if the carpets are in desperate need of cleaning or what, but it was nauseating and disgusting. I'd recommend looking into it ASAP.
03-Dec-2014 310 ONE PEPYS STREET
Very good in General, nur The room is TO Chose TO the Train station
24-Nov-2014 G04 ONE PEPYS STREET
The apartment is quite spacious and well maintained as well as centrally located! The cleanliness is well taken care by their weekly cleaning service provided!

Some of the fittings in the bathroom are very old fashioned - the overhead shower was in a very bad state and had to be replaced and threre is no hand shower facility. When requested, Clarendon advised that this cannot be fitted - surprised that an apartment in the heart of London does not have the basic fittings ;)
Also, Clarendon were not clear about their check our policies and this caused a huge inconviniece as I had to check one day ahead of the planned check out date. They were not unable to provide an alternative when requested. This reflects very poor customer service on their part and needs improvement!! Pls ensure clarify the check out dates with Clarendon prior to check-in to avoid confusion !!
30-Oct-2014 704 ONE PEPYS STREET
Very good service and nice accomodations
30-Oct-2014 103 ONE PEPYS STREET
Very well equipped appartments, cleaning service quite good, nice location.
29-Oct-2014 G07 ONE PEPYS STREET
The apartment was clean, had everything I needed, and in a good location. Thanks!
06-Oct-2014 101 ONE PEPYS STREET
Very nice and clean. I would use it again.
A few suggestions: A coat rack at the entrance to leave outerwear, umbrellas, etc.
Instructions for the use of the telly; what are the channels available, etc.. And instructions for the washing machine with temperature conversions.

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