|14-Aug-2015||07 - 140 MINORIES||The apartment itself was decent, well furnished both inside the flat and in the communal areas with a good location. I had an issue with the shower during my stay that was quickly fixed.
Only two criticisms
1) the apartment was really hot all the time. It was particularly hot in London during my stay but even with all the windows open the flat seemed to get hotter and hotter during the evenings like there was central heating on somewhere.
2) There were pots and pans and cutlery etc. provided, but oddly no kitchen knives.
Thank you so much for your review of your stay. Sorry to hear about the glitches.
We do always try to remedy any maintenance issues as soon as possible. I can only apologise for the lack of kitchen knives. There should have been a knife block and the housekeepers say they don't understand where it could have gone. We have now put a new one in the apartment.
Your stay with us coincided with some of the hottest weather we've had in many a month. As you're aware, most London buildings don't have aircon, but we do provide tower fans to cool the apartments down as much as possible.
I do hope we will be able to welcome you again in the future.
The Clarendon Team
|15-May-2015||14 - 140 MINORIES||Thank you|
Thank you for rating your stay at Clarendon at the Minories. It always helps us to know what our guests think.
The Clarendon Team
|21-Apr-2015||10 - 140 MINORIES||Everything was excellent.|
Thanks for the wonderful review. We hope you'll be back again soon.
The Clarendon Team
|25-Mar-2015||10 - 140 MINORIES||I was very pleased with the comfortable and well maintenance flat.|
|27-Feb-2015||02 - 140 MINORIES||Overall my stay was enjoyable.|
|09-Dec-2014||05 - 140 MINORIES||This is a perfect apartment! All facilities are clean and convinient to use. Love this apartment. Thanks a lot for your help!|
|01-Sep-2014||09 - 140 MINORIES||Noisy, street construction, terrible bathroom, terrible water pressure in shower|
|11-Aug-2014||01 - 140 MINORIES||It is a good place, good location.|
|22-Jul-2014||01 - 140 MINORIES||Very noisy, cheaply made apartment. Nice stay, good location.|
|15-May-2014||10 - 140 MINORIES||nice location, good contact, they give what they promise. Nothing else is required.|
|29-Apr-2014||07 - 140 MINORIES||I had mold growing on the ceiling of my kitchen and was told that nothing could be done about it until it dries out. No one ever followed-up again regarding the mold, and I resorted to just not using my kitchen.
The carpets in the bedroom were also heavily-stained, and the bathroom had an issue with silverfish bugs (killed 2 or 3 a week.)
Thank you for taking the time to review your stay at Clarendon Minories. I am very sorry to hear that these issues marred the final week of an otherwise trouble-free stay.
Having reviewed our Helpdesk Records of your time with us I can resond to the points you raise as follows: Your colleague contacted us at lunchtime on Friday 4 April to report that a damp mark had appeared on your kitchen ceiling. She also sent us a picture. We immediately replied and sent a maintenance person to check the plumbing connections in the apartment above. As we advised you at the time, the inlet hose of the upstairs dishwasher had detached. It was immediately rectified and the leak was stopped. As you requested and as I advised in my email on Friday afternoon, we did come to the apartment early the following week and sprayed the area with an anti fungal. In our opinion, this should not have affected your using the kitchen.
We did need to let the damp patch dry out thoroughly before it could be made good and repainted and this has subsequently been done.
Although the bedroom carpet is not new, it had recently been professionally cleaned.
It is a shame you didn't let us know that you were finding silverfish in the bathroom as we would have immediately attended and treated the area. However, we have acted on your comments.
We at Clarendon do pride ourselves on our standards and take our guests' comfort very seriously and very much hope you will consider staying again.
Head of Operations
Guest Services @ Clarendon
|15-Apr-2014||02 - 140 MINORIES||Actually very good but not quite excellent.
You left keys in enryway safe for my midnight arrival--that worked very well. Entrance lock code wirked great for entire stay.
WiFI was excellent and that is the KEY for my stay, along with there being a table I could work on, and very comfortable bed and generally very clean.
Handles on refrigerator door were never fixed despite my complaint. Shower stall is very small and too tight, makes shower difficult.
Kitchen refrigerator was very good. Never used cooktop but did use micro wave and microwave worked well.
Some bad curry cooking smells in hallways--need more frequent deodorant sprayng of hallways.
Key problem: you should install a safe in the apartment. NOt too much expense, and would give me much greater feeling of security for valuables. THIS IS THE BIGGEST SINGLE ISSUE THAT MIGHT PREVENTME STAYING AT CLARENDON IN THE FUTURE.
|14-Apr-2014||10 - 140 MINORIES||Good position of the apartment. Good furniture. Easy to get the keys etc. Shower doors quickly repaired when I informed of the problem.
Only one issue: the elevator stopped working on Thursday 27 March and was not fixed when I left the apartment on Friday morning the 28th.
|19-Mar-2014||14 - 140 MINORIES||nothing|
|19-Mar-2014||10 - 140 MINORIES||It was a nice touch to have welcoming package (good/beverages).
Place clean and tidy. However, the washroom does not have any counter space to put personal items.
|10-Mar-2014||15 - 140 MINORIES||Apartment was clean, functional, well located and comfortable. Would be happy to stay there again.|
|10-Mar-2014||14 - 140 MINORIES||The place is clean, neat and nice. I definitely recommend this place to our colleague and friends.|
|16-Jan-2014||06 - 140 MINORIES||Very comfortable and well appointed. Some additional crockery (plates) would have been nice (probably due to previous breakages!). Unfortunately a bit noisy during the day but this was due to renovation work going on next door and is obviously temporary.
Overall very comfortable and well appointed in all aspects and reasonable value for money.
|19-Dec-2013||06 - 140 MINORIES||The flat was very nice, although it was a little noisy during the evenings.|
|17-Dec-2013||02 - 140 MINORIES (OTA)||No issues|
|17-Dec-2013||01 - 140 MINORIES (OTA)||I enjoyed my stay for 3 weeks and I beleive it was value for money. However the shower enclosure did not close well and shower water leaks out. Also I believe the shower bath and shampoo needs to be refilled at least every week!|
|17-Dec-2013||11 - 140 MINORIES||The room itself was very good - size, decot, qulaity etc etc - all good met/exceeded expectations.
The problems I had were two-fold:
1) the windows screens/curtains - would not toally blcak out (prefernce I like dark dark when I sleep)
2) the noise level from the street was brutal - ruined my sleeping for pretty well my whole stay: i) it is a busy street near a very active bar, and ii) the construction
Next time, I will try and book an apartment on Pepys street and see if that is any
|12-Nov-2013||15 - 140 MINORIES||We lived in Apartment 15 from 19 October to 4 November 2013. The apartment was spacious, well kept, clean and warm. The cleaning crew chirpy and very efficient. When I asked for more loo roll and towels they were very obliging. The location of the apartment was great for transport with Aldgate and Tower Hill just round the corner, if one was a little energetic Liverpool Street and Bank were also a pleasant walk down with lovely architecture and interesting shops on the way. Having Tesco's, Sainsbury's Local, EAT, Pret A Manger, Subway, Mailboxes and Boots was also a big plus. From Monday to Friday, there was a nice range of restaurants, pub style, Jamies, Rajasthan and many more. It did get quiet during the weekends, but there are many F&B options on the Tower HIll side (less than 10 minutes walk!)
The only thing I would suggest is that,
1. The apartment was on the top most floor which meant lugging bags down in stages. Might be a good idea to ask if the tenants had a lot of luggage to determine which floor they got to live on or alert prospective tenants :)
2. A list of restaurants & contact numbers that open Monday - Friday
3. A list of restaurants/pubs/take aways & contact numbers open during the weekends - Minories pub (Sunday roast lunch), Pizza Express etc etc
4. A list of private taxi companies that take tenants to airports and train stations. We used Amitours - +44(0)203 239 6477. We used them several times and they gave us a loyalty code which entitled us to a 10% discount.
A few things about the apartment,
1. The fire alarm is very sensitive, to do all toasting near the kitchen hob with the ventilators on full blast, and windows wide open.
2. To put at least 4 loo rolls in the toilet
3. I had left a note about the hot water in the shower (being set back to front) and the lever on the living room window (it came off), the garbage area - the door/key pad was a little sticky at first and wouldn't open usually on the first try.
All in all we had a fabulous time in Apartment 15 and will definitely recommend 140 Minories to family and friends. We hope to use the apartments again, we will definitely stay at 140 Minories again!
A big THANK YOU to all of you at Clarendon, keep up the good work!
Anita Chandran & Kamesam Shankar
19 October - 4 November 2013
|28-Oct-2013||15 - 140 MINORIES||pin no that was given to get into the apartment for the first time did not work. The person who I had on the phone keep telling me that was the no to key into the pad but it did not work. Thankfully, there was a couple who came along and let me into the apartment and then I was able to retrieve the apartments keys from the safe. You may want to check the no again as the couple told me that they had encounter the same problem when checking in too. The sofa in the living room is seriously peeling off and i have black leather specks floating around the apartment due to this. Otherwise the apartment is great and I will definitely recommend it to my colleagues|
|16-Oct-2013||12 - 140 MINORIES||The flat and staff were exceptional; clean and comfortable.|
|15-Oct-2013||03 - 140 MINORIES (OTA)||very comfortable, clean and great welcome-gift.
the only point of criticism: due to the proximity to the railroad track quite loud and the floor vibrates
|24-Sep-2013||03 - 140 MINORIES||The experience was good,but one problem i faces was during house keeping they used to remove all my stuff which according to them was irrelevant.also there should be someone who can be there in the aprtment if someone comes for the first time.|
|24-Sep-2013||04 - 140 MINORIES||It was a gr8 n memorable experience staying at Clarendon Minories. Though the rent seems little high, but its worth considering the facilities, reachability etc.|
|24-Sep-2013||14 - 140 MINORIES||I faced lot many issues while staying there. In fact Apartment was not in good condition when I checked in. After many followups I gave up on some of these and lately moved back to India but issues dint get resolved till then. Water pipeline was blown out once and we had to stay in hotel in a very small room with family, could not sleep so had to take leave from office following day. Also, once night smoke alarm started off and they dint attend it untill next day we could not sleep and go to office. Staff used to be nice on email and phone but never worked on promised. My wife caught cleaning staff working in kitchen without changing their toilet cleaning gloves - very unhygienic. I would not like to stay there in future.|
|02-Sep-2013||07 - 140 MINORIES||Bit of bad experience as key was not in key-box when I arrived, but it was fairly quickly resolved with an emergency key so that was good.I will book with Clarendon again.|
|18-Aug-2013||09 - 140 MINORIES||Very nice apartment and in a good area for the city. Close to White chapel for bars and restaurants.
Ive booked the same block of apartments again for my next visit.
|17-Aug-2013||07 - 140 MINORIES||The apartment that I stayed at was good; however, there was construction right outside of my apartment that was very loud and abnoxious (very - in fact I had to leave the partment 2 days early as I was unable to get good sleep). The street was already quite loud (the noise insulation in the building/apt must not have been very good), so with the construction, it was unbearable.
The staff was very helpful when I left the first apt I was in and helped me find another one I would like better. However, when initially choosing an apt, I had asked for help finding a gym nearby and never received a response. Also, would be more helpful if staff was more knowledgabout of the areas that apartments are in so that they can provide better guidance of surroundings.
Finally, when the cleaning staff would come in, they would never replenish soap, which was annoying. So I would have to go out and buy a big shower gel or soap for another few days.
|28-Jul-2013||02 - 140 MINORIES||Clean and nice apartment. Hot water often turned off intermittently during shower though|
|25-May-2013||06 - 140 MINORIES||Great apartments......and the staff get things fixed quickly if need. I use them a lot and so far they have been very good.|
|20-May-2013||11 - 140 MINORIES||Room is fine. Shower/bathroom very very small. Construction site straight across the road was pretty intrusive, but not much you can do about that, I guess.|