95%
(21) review(s)
Date Location Score Customer Comment
27-Jan-2015 05 CLARENDON HOUSE
We had a fantastic time in London over the Christmas period. The flat we stayed in (Flat 5) was more than perfect in every way. Being able to stay in Clarendon House was fantastic. We were originally booked at Manning Place and that would have been fine but being moved to Kew, literally made our time in London so much more special. It brought back so many good memories of when we stayed at Clarendon House 6 years ago when I came back to London to have my little girl. We are so grateful to the team at Clarendon. Carmen & Jackie. It really was spectacular and we cannot thank you enough.
26-Jan-2015 06 CLARENDON HOUSE
Overall, the apartment is nice and well maintained. Housekeeping were courteous and diligent. The property is rather old and has poop seals on the windows. It is virtually impossible to get the desired temperature - it's either too cold or very stuffy if the temperature controls are tuned up to keep the place warm.

We had a problem with the internet connection since day one and the management removed themselves from resolving it and left us to deal with the internet provider. In 10 weeks during our stay, the problem didn't get resolved and the connectivity remained unstable or non-existent.

We left a few items upon check-out and the management didn't get in touch with us to inform us even though they requested our contact details for that same reason. However, we contacted the management and arranged to collect the items later.
04-Dec-2014 08 CLARENDON HOUSE
very nice unit for extended stay in london
03-Dec-2014 10 CLARENDON HOUSE
We stayed in number 10 - it is a great little flat, good size, well kept. It suited out needs very well.
02-Sep-2014 04 CLARENDON HOUSE
Apartment was very sapcious and generally in good condition. However, the carpeted floor everywhere had a distinctive old and stuffy feeling. It would be far better to have wooden or laminex floor.
17-Jul-2014 06 CLARENDON HOUSE
The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.

We did not have the correct instructions for the new washer.

Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
09-Jul-2014 07 CLARENDON HOUSE
awesome service, loved the location. The apt was perfect.
19-Jun-2014 02 CLARENDON HOUSE
My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.
30-Apr-2014 07 CLARENDON HOUSE
I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.
20-Jan-2014 05 CLARENDON HOUSE
very professional, acoommodating to plane schedules, very clean, secure and comfortable.
13-Jan-2014 08 CLARENDON HOUSE
We enjoyed our stay very much. The only downside was not very much selection do TV channels.
17-Dec-2013 10 CLARENDON HOUSE
Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.
12-Nov-2013 10 CLARENDON HOUSE
The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
Thanks.
27-Oct-2013 08 CLARENDON HOUSE
Good, clean apartment in a great location.
01-Oct-2013 08 CLARENDON HOUSE
The environment was good and comfortable.
30-Sep-2013 10 CLARENDON HOUSE
Very noisy and lacks flexibility. I would not recommend to others.
25-Sep-2013 08 CLARENDON HOUSE
Gooch House was excellent,
23 Kew Bridge Road showing its age a bit, appliances not as good qulaity as the other property.
24-Sep-2013 05 CLARENDON HOUSE
Nice place to stay, well-kept and good follow-up on requests.
15-Jul-2013 04 CLARENDON HOUSE
Every thing was great except, the dryer was not working and no extra towels. Otherwise beautiful place and great location. Thank you. I will definitely use you again.
15-Jul-2013 04 CLARENDON HOUSE
We were very pleased with our stay. Everything was very clean and orderly. Staff was very accommodating and helped us very quickly with any problems. We will definitely recommend to others!
23-May-2013 10 CLARENDON HOUSE
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