|03-Oct-2014||08 WRAYSBURY HALL||The team was helpful getting me set up and the apartment worked well again.|
|03-Oct-2014||59 GOOCH HOUSE||All stay was excellent. Everything I needed was already in the apartment. I will totally recommend you to other people and most likely use it when again in London.
One minus in rating is because of reservation handling. Fee was deducted on the day of booking, not the date of invoice or first/last day of arrival. For private bookings it probably doesn't matter but for corporate rental it's making additional credit card/financial issues. You may think of putting the amount 'on hold' instead of deducting it from credit card first.
|30-Sep-2014||50 GOOCH HOUSE||I stayed for 6 months..Cleaning staff on thursday was amazing and efficient, all the issues were acknowledged, resolved in timely manner...Internet TV , toilets hot water, wardrobe etc..were excellent..Will surely recommend and look forward to come back in future..
Thanks for making my stay Pleasurable!!
Cheers:) Until we meet again!
|29-Sep-2014||G01 ONE PEPYS STREET||The bubbles aren't aligned in this survey...I mean to say Excellent|
|29-Sep-2014||808 DENISON HOUSE LANTERNS COURT||Everything was fine. I've had good experiences with Clarendon in the past and this recent stay was on par with others.|
|29-Sep-2014||G06 ONE PEPYS STREET||Another great stay with Clarendon!! Thanks for your great service!|
|29-Sep-2014||13 4 STEWARD STREET||I made very good experience during my stay at Clarendon.|
|29-Sep-2014||711 DENISON HOUSE LANTERNS COURT||The stay was good as ever, its just that i would have loved all facilities to be in place when i arrived...the broadband was not recharged and I had to wait for more then 24 hours to get it done..the landline was the major disappointment as it was not connected at all, but i would like to mention the gesture by your staff to come to the apartment and provide me a mobile phone with a 20 quid top up..else everything was perfect and have always enjoyed staying with Clarendon serviced apartments in the last 5 years|
|29-Sep-2014||04 CLARENDON GARDENS||Quality of apartment very high and items provided well thought out. many congratulations! Staff also quick to respond to queries.|
|29-Sep-2014||14 - 140 MINORIES||There was no hot water in the bathroom in my apartment. Clarendon claimed that there was hot water for a week before finally acknowledging that there wasn't any. They then took nearly two weeks in an attempt to fix it, citing that they needed approvals from procurement to buy the heater etc etc, but nothing had been done by the time I left. Clarendon did not update me on how the process of fixing the fault was going, I had to call them up everyday, only to be stalled with "we're working on it". Clarendon did not even offer to move me to a different apartment on their own accord, I had to request it myself. Terrible service, and I won't be back.|
|29-Sep-2014||01 CLARENDON GARDENS||The apartment was nice but would have the following comments:
- the welcome pack could be bigger
- the replacement of shower gel was not generous.
- the one time needed to use the out of hours service, it didn't work, no one called me back and I had no TV, kettle etc for an evening.
|29-Sep-2014||02 CLARENDON HOUSE||Excellent place to stay - only downside is the poor quality of the fans during the summer.|
|29-Sep-2014||702 DENISON HOUSE LANTERNS COURT||Bed unconfortable
Apartment 30.5 degrees for period of entire stay and air con wasn´t working - extremely uncomfortable conditions
Because of temperature, had to have bedroom window open. This is the second time I have stayed in an apartment in Denison House that faces apartments to both the left and right. The noise from other apartments and in the square below is until all hours.
The heat and noise made sleeping impossible.
|29-Sep-2014||Apt 4D CLEVELAND RESIDENCES||Whilst the location and apartment are just great, on arrival there was a ceiling mounted carbon monoxide alarm ringing as the battery life must have been low. Having just spent 10 hours on a plane, with significant jet lag I was not impressed by the response when I rang the issue in. I was told that the request for someone to look at the alarm and / or change batters was logged as urgent but not once during the 5 day stay did anyone contact me or come around to resolve the alarm. This prevented any rest, sleep, or normal activities such as watching TV, etc.|
I can’t apologise enough for the fact that we didn’t come and replace the battery in the alarm. It was an issue that somehow slipped past us in Guest Services and is definitely not to our usual standard. I am really sorry for the inconvenience caused and completely understand your frustration.
I hope you will come back and stay with us at Clarendon and give us another chance to prove ourselves to you.
Head of Guest Services
Guest Services @ Clarendon
|29-Sep-2014||57 GOOCH HOUSE||It was nice experience with Clarendon appartment. Especislly is you face any problem its got resolve in no time.... I am indian, so I have feeling little odd only to see english channels, one of collegue just pointed once to customer service.. And you can't believe what happened.... evening it self we found new setup with Indian channels.... I would recommend Claredon as one of best place to Live in ...
Much I loved the London, equally I loved to live in Clarendon... Thanks your support and hospitality.. Cheers :)
|29-Sep-2014||075 DISCOVERY DOCK EAST||Wonderful as always!|
|02-Sep-2014||04 CLARENDON HOUSE||Apartment was very sapcious and generally in good condition. However, the carpeted floor everywhere had a distinctive old and stuffy feeling. It would be far better to have wooden or laminex floor.|
|01-Sep-2014||04 CLARENDON GARDENS||Great space and terrific service. We have used them for years and plan to use again in the future.|
|04-Aug-2014||08 CLARENDON GARDENS||Great location, great place, please get some better fans - the rooms are way to hot!|
|17-Jul-2014||06 CLARENDON HOUSE||The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.
We did not have the correct instructions for the new washer.
Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
|09-Jul-2014||07 CLARENDON HOUSE||awesome service, loved the location. The apt was perfect.|
|19-Jun-2014||08 CLARENDON GARDENS||Very clean staff pleasant but should check out there electricks|
|19-Jun-2014||02 CLARENDON HOUSE||My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.|
|30-Apr-2014||07 CLARENDON HOUSE||I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.|
|02-Apr-2014||07 CLARENDON GARDENS||The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.|
|10-Mar-2014||06 CLARENDON GARDENS||Very to hard to check in, very noisy and lack flexibility|
|20-Jan-2014||05 CLARENDON HOUSE||very professional, acoommodating to plane schedules, very clean, secure and comfortable.|
|13-Jan-2014||08 CLARENDON HOUSE||We enjoyed our stay very much. The only downside was not very much selection do TV channels.|
|13-Jan-2014||06 CLARENDON GARDENS||All good, as always with Clarendon. Great service, good apartments.|
|17-Dec-2013||10 CLARENDON HOUSE||Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.|
|01-Dec-2013||713 COBALT POINT LANTERNS COURT||The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .|
|25-Nov-2013||1 BARBICAN STUDIOS||Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.|
|25-Nov-2013||11 - 140 MINORIES||Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.|
|25-Nov-2013||15 - 140 MINORIES||The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.|
|25-Nov-2013||08 - 140 MINORIES||Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.|
|12-Nov-2013||10 CLARENDON HOUSE||The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
|27-Oct-2013||08 CLARENDON HOUSE||Good, clean apartment in a great location.|