94%
(34) review(s)
Date Location Score Customer Comment
02-Apr-2014 07 CLARENDON GARDENS
The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.
10-Mar-2014 06 CLARENDON GARDENS
Very to hard to check in, very noisy and lack flexibility
20-Jan-2014 05 CLARENDON HOUSE
very professional, acoommodating to plane schedules, very clean, secure and comfortable.
13-Jan-2014 08 CLARENDON HOUSE
We enjoyed our stay very much. The only downside was not very much selection do TV channels.
13-Jan-2014 06 CLARENDON GARDENS
All good, as always with Clarendon. Great service, good apartments.
17-Dec-2013 10 CLARENDON HOUSE
Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.
01-Dec-2013 713 COBALT POINT LANTERNS COURT
The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .
25-Nov-2013 1 BARBICAN STUDIOS
Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.
25-Nov-2013 11 - 140 MINORIES
Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.
25-Nov-2013 15 - 140 MINORIES
The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.
25-Nov-2013 08 - 140 MINORIES
Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.
12-Nov-2013 10 CLARENDON HOUSE
The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
Thanks.
27-Oct-2013 08 CLARENDON HOUSE
Good, clean apartment in a great location.
16-Oct-2013 06 CLARENDON GARDENS
Very clean and presentable
02-Oct-2013 04 CLARENDON GARDENS
Good accomodation, good location. Better glazing to keep the noise of the planes out would improve things
01-Oct-2013 08 CLARENDON HOUSE
The environment was good and comfortable.
30-Sep-2013 10 CLARENDON HOUSE
Very noisy and lacks flexibility. I would not recommend to others.
25-Sep-2013 08 CLARENDON HOUSE
Gooch House was excellent,
23 Kew Bridge Road showing its age a bit, appliances not as good qulaity as the other property.
24-Sep-2013 05 CLARENDON HOUSE
Nice place to stay, well-kept and good follow-up on requests.
24-Sep-2013 03 CLARENDON GARDENS
The apartment was very clean and functional. As there is no cooling system I would suggest a ceiling fan would help to circulate the air.
23-Jul-2013 06 CLARENDON GARDENS
We thoroughly enjoyed our stay at the Clarendon apartment at Kew Gardens. It was very clean, comfortable, well equipped and the servicing every week was very good. It was in an excellent location with easy access to London. The only negative comment would be the noise of the planes when using a certain runway. Perhaps double glazing would be helpful. I would certainly use it again.
21-Jul-2013 06 CLARENDON GARDENS
Great location, great apartment. The only downside was no air conditioning.
I will definitely stay again
19-Jul-2013 04 CLARENDON GARDENS
Very nice
17-Jul-2013 08 CLARENDON GARDENS
My over all experience was OK. However at the time of summer rooms become really Hot in day and as well as in night and bit saffocating so need to open all the windows and doors and if opening windows then tubes disturbance will not let you sleep. Apart from this room services was good but again no black bean bags were provided to throw up your trash. Thank you
15-Jul-2013 04 CLARENDON HOUSE
Every thing was great except, the dryer was not working and no extra towels. Otherwise beautiful place and great location. Thank you. I will definitely use you again.
15-Jul-2013 04 CLARENDON HOUSE
We were very pleased with our stay. Everything was very clean and orderly. Staff was very accommodating and helped us very quickly with any problems. We will definitely recommend to others!
08-Jul-2013 01 CLARENDON GARDENS
Overall experience was very good. I had a comfortable stay without any complaints or problems.
29-Jun-2013 05 CLARENDON GARDENS
The stay was very good. However the carpet in bedroom had not been cleaned prior to our arrival even tho I notified the booking agent Debbie that our baby has a dust allergy. The towel rail heated up to burn temperatures and both my husband and I burnt our hands so we eventually switched it off, mentioned to housekeeper and she said this was normal? The booking process was long and the agents always took a long time to respond to our emails, so not the slickest, easiest company to book with. Not enough towels supplied. Overwhelming chemical smell in lobby and apartment upon arrival.
Other than that the apartment is very well located and comfortable and we enjoyed our stay.
Just as a side note, we had mentioned we were travelling with an infant and loads of luggage so a ground floor apartment should have been allocated instead on upstairs as it was quite a mission lugging luggage and strollers up and down the narrow staircase.
24-Jun-2013 01 CLARENDON GARDENS
The customer service is really good and the apartments are well serviced weekly and maintained. I am enjoying my stay!

Cheers

*personal data removed by Feefo*
22-Jun-2013 04 CLARENDON GARDENS
The soap and shampoo was not replaced on the weekly cleaning. That would have been nice. Other than that it was great.
14-Jun-2013 08 CLARENDON GARDENS
Enjoyed the stay, the apartment is clean and (by in large)comfortable. It is my second time in that unit, and happy to stay in it in the future.
My only complaint is on the sofa seat and couch. These are well worn and not at all comfortable. I usually used the kitchen chairs rather than the sofa.
      Reply:
John - appreciate your comments re the lounge furniture. It's in our programme for renewal this August. This apart, good to hear you enjoyed your stay with us!

Guest Services @ Clarendon
07-Jun-2013 05 CLARENDON GARDENS
The apartments are nice and its so easy the check-in and check-out

The internet is good too

mobile phone network is a bit poor though but all in all, excellent service
28-May-2013 07 CLARENDON GARDENS
Nice and clean, well kept, well fitted out, great location. The sofa in the sitting room is ancient or at least completely saggy and that and the coffee table should really be replaced. Everything else was fine for our purposes.
23-May-2013 10 CLARENDON HOUSE
no comments

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