(25) review(s)
Date Location Score Customer Comment
17-Jul-2014 06 CLARENDON HOUSE
The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.

We did not have the correct instructions for the new washer.

Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
09-Jul-2014 07 CLARENDON HOUSE
awesome service, loved the location. The apt was perfect.
Very clean staff pleasant but should check out there electricks
19-Jun-2014 02 CLARENDON HOUSE
My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.
30-Apr-2014 07 CLARENDON HOUSE
I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.
The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.
Very to hard to check in, very noisy and lack flexibility
20-Jan-2014 05 CLARENDON HOUSE
very professional, acoommodating to plane schedules, very clean, secure and comfortable.
13-Jan-2014 08 CLARENDON HOUSE
We enjoyed our stay very much. The only downside was not very much selection do TV channels.
All good, as always with Clarendon. Great service, good apartments.
17-Dec-2013 10 CLARENDON HOUSE
Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.
The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .
Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.
25-Nov-2013 11 - 140 MINORIES
Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.
25-Nov-2013 15 - 140 MINORIES
The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.
25-Nov-2013 08 - 140 MINORIES
Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.
12-Nov-2013 10 CLARENDON HOUSE
The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
27-Oct-2013 08 CLARENDON HOUSE
Good, clean apartment in a great location.
Very clean and presentable
Good accomodation, good location. Better glazing to keep the noise of the planes out would improve things
01-Oct-2013 08 CLARENDON HOUSE
The environment was good and comfortable.
30-Sep-2013 10 CLARENDON HOUSE
Very noisy and lacks flexibility. I would not recommend to others.
25-Sep-2013 08 CLARENDON HOUSE
Gooch House was excellent,
23 Kew Bridge Road showing its age a bit, appliances not as good qulaity as the other property.
24-Sep-2013 05 CLARENDON HOUSE
Nice place to stay, well-kept and good follow-up on requests.
The apartment was very clean and functional. As there is no cooling system I would suggest a ceiling fan would help to circulate the air.