93%
(153) review(s)
Date Location Score Customer Comment
34 Hour(s) ago 704 ONE PEPYS STREET
Very good service and nice accomodations
41 Hour(s) ago 103 ONE PEPYS STREET
Very well equipped appartments, cleaning service quite good, nice location.
29-Oct-2014 APT 1 4 NORTH MEWS
The cleaning staff that came every Thursday were thorough and professional, the space itself was bright and nicely furnished, and we stayed long enough to find plenty of great restaurants in the area. A wonderful experience overall!
29-Oct-2014 APARTMENT 4 36-38 WEST STREET
Good security, clean apartment...
Noisy traffic and people outside though... maybe triple glass windows might help?
29-Oct-2014 907 COBALT POINT LANTERNS COURT
The apartment had everything that I needed, and was very clean. The service which came on Monday to clean did a nice job, but I noted the linens provided upon initial check in were much nicer than the linens provided at the clean up mid-stay. I appreciated the thoughtful touches, such as some staple food items and basic toiletries, that were there for my use during my stay.
29-Oct-2014 626 DENISON HOUSE LANTERNS COURT
The apartment was very clean and well equipped and well located. I stayed there 2 years ago and will definitely stay there again.
29-Oct-2014 G07 ONE PEPYS STREET
The apartment was clean, had everything I needed, and in a good location. Thanks!
29-Oct-2014 07 CLARENDON GARDENS
We found the apartment excellent for our holiday visit to London. It was spacious, well furnished and equiped and nice and clean. Next time we visit London we would definitely consider using Clarendon Serviced Apartments again.
20-Oct-2014 APARTMENT 4 36-38 WEST STREET
The flat by itself is perfect, but from Wednesday to Saturday it is almost impossible to sleep since pub downstairs....
17-Oct-2014 49A GOOCH HOUSE
Apartment was perfect for our needs - clean, well stocked with essentials, convenient area. My only complaint would be that it was extremely warm (25-27 degrees C) throughout our stay, and we couldn't seem to turn down the heat. The hallways were even hotter.
Because it was so warm we didn't need the duvet on the bed and would appreciate having a top sheet for light cover instead.
15-Oct-2014 Apt 6E CLEVELAND RESIDENCES
Check in was very seamless and private. The apartment was kept in tip top condition, and Clarendon provided a little more than basic apartment needs, for example dish washer and clothes detergent, along with complimentary tea and coffee, making the apartments homely and fully functional even for a short stay. Really loved my stay at Clarendon.
      Reply:
Thank you for your kind comments. We are delighted you enjoyed your stay at Cleveland Residences and hope to be able to welcome you back again soon. Best regards, The Clarendon Team

Clarendon Team
15-Oct-2014 707 COBALT POINT LANTERNS COURT
The heating was at a very high temperature and inspite of reducing the temperature, it didn't seem to work. Rest all was very good - spacious apartment and good response on making any request
09-Oct-2014 03 36A WELLINGTON STREET
Great apartment and service.
08-Oct-2014 37 GOOCH HOUSE
overall very satisfied
06-Oct-2014 101 ONE PEPYS STREET
Very nice and clean. I would use it again.
A few suggestions: A coat rack at the entrance to leave outerwear, umbrellas, etc.
Instructions for the use of the telly; what are the channels available, etc.. And instructions for the washing machine with temperature conversions.
06-Oct-2014 8 DISCOVERY DOCK WEST
Apartment was nice, clean and convient.
03-Oct-2014 08 WRAYSBURY HALL
The team was helpful getting me set up and the apartment worked well again.
03-Oct-2014 59 GOOCH HOUSE
All stay was excellent. Everything I needed was already in the apartment. I will totally recommend you to other people and most likely use it when again in London.

One minus in rating is because of reservation handling. Fee was deducted on the day of booking, not the date of invoice or first/last day of arrival. For private bookings it probably doesn't matter but for corporate rental it's making additional credit card/financial issues. You may think of putting the amount 'on hold' instead of deducting it from credit card first.
30-Sep-2014 50 GOOCH HOUSE
I stayed for 6 months..Cleaning staff on thursday was amazing and efficient, all the issues were acknowledged, resolved in timely manner...Internet TV , toilets hot water, wardrobe etc..were excellent..Will surely recommend and look forward to come back in future..
Thanks for making my stay Pleasurable!!
Cheers:) Until we meet again!
29-Sep-2014 G01 ONE PEPYS STREET
The bubbles aren't aligned in this survey...I mean to say Excellent
29-Sep-2014 808 DENISON HOUSE LANTERNS COURT
Everything was fine. I've had good experiences with Clarendon in the past and this recent stay was on par with others.
29-Sep-2014 G06 ONE PEPYS STREET
Another great stay with Clarendon!! Thanks for your great service!
29-Sep-2014 13 4 STEWARD STREET
I made very good experience during my stay at Clarendon.
29-Sep-2014 711 DENISON HOUSE LANTERNS COURT
The stay was good as ever, its just that i would have loved all facilities to be in place when i arrived...the broadband was not recharged and I had to wait for more then 24 hours to get it done..the landline was the major disappointment as it was not connected at all, but i would like to mention the gesture by your staff to come to the apartment and provide me a mobile phone with a 20 quid top up..else everything was perfect and have always enjoyed staying with Clarendon serviced apartments in the last 5 years
29-Sep-2014 04 CLARENDON GARDENS
Quality of apartment very high and items provided well thought out. many congratulations! Staff also quick to respond to queries.
29-Sep-2014 14 - 140 MINORIES
There was no hot water in the bathroom in my apartment. Clarendon claimed that there was hot water for a week before finally acknowledging that there wasn't any. They then took nearly two weeks in an attempt to fix it, citing that they needed approvals from procurement to buy the heater etc etc, but nothing had been done by the time I left. Clarendon did not update me on how the process of fixing the fault was going, I had to call them up everyday, only to be stalled with "we're working on it". Clarendon did not even offer to move me to a different apartment on their own accord, I had to request it myself. Terrible service, and I won't be back.
29-Sep-2014 01 CLARENDON GARDENS
The apartment was nice but would have the following comments:
- the welcome pack could be bigger
- the replacement of shower gel was not generous.
- the one time needed to use the out of hours service, it didn't work, no one called me back and I had no TV, kettle etc for an evening.
29-Sep-2014 02 CLARENDON HOUSE
Excellent place to stay - only downside is the poor quality of the fans during the summer.
29-Sep-2014 702 DENISON HOUSE LANTERNS COURT
Bed unconfortable

Apartment 30.5 degrees for period of entire stay and air con wasn´t working - extremely uncomfortable conditions

Because of temperature, had to have bedroom window open. This is the second time I have stayed in an apartment in Denison House that faces apartments to both the left and right. The noise from other apartments and in the square below is until all hours.

The heat and noise made sleeping impossible.
29-Sep-2014 Apt 4D CLEVELAND RESIDENCES
Whilst the location and apartment are just great, on arrival there was a ceiling mounted carbon monoxide alarm ringing as the battery life must have been low. Having just spent 10 hours on a plane, with significant jet lag I was not impressed by the response when I rang the issue in. I was told that the request for someone to look at the alarm and / or change batters was logged as urgent but not once during the 5 day stay did anyone contact me or come around to resolve the alarm. This prevented any rest, sleep, or normal activities such as watching TV, etc.
      Reply:
I can’t apologise enough for the fact that we didn’t come and replace the battery in the alarm. It was an issue that somehow slipped past us in Guest Services and is definitely not to our usual standard. I am really sorry for the inconvenience caused and completely understand your frustration.

I hope you will come back and stay with us at Clarendon and give us another chance to prove ourselves to you.

Kind regards
Diana Stewart
Head of Guest Services

Guest Services @ Clarendon
29-Sep-2014 57 GOOCH HOUSE
It was nice experience with Clarendon appartment. Especislly is you face any problem its got resolve in no time.... I am indian, so I have feeling little odd only to see english channels, one of collegue just pointed once to customer service.. And you can't believe what happened.... evening it self we found new setup with Indian channels.... I would recommend Claredon as one of best place to Live in ...

Much I loved the London, equally I loved to live in Clarendon... Thanks your support and hospitality.. Cheers :)
29-Sep-2014 075 DISCOVERY DOCK EAST
Wonderful as always!
06-Sep-2014 15 4 STEWARD STREET
great apartment, but we don't like the organisation. (too late information about change to an other apartment
03-Sep-2014 13 GOOCH HOUSE
The apartment was good and clean.

The heat in the corridors was terrible. The heat was captured in the hallways on the apartment level and in the main corridors on the ground floor.

There also was no air-conditioning in the appartment, even though there was a panel for it. I also do understand that the heat this year wasn't normal for London.

The shower head was stuck in one position and it wasn't a pleasant showering experience, especially being there for work and for 3 weeks.

Thats all!

Thanks!
02-Sep-2014 04 CLARENDON HOUSE
Apartment was very sapcious and generally in good condition. However, the carpeted floor everywhere had a distinctive old and stuffy feeling. It would be far better to have wooden or laminex floor.
01-Sep-2014 08 WRAYSBURY HALL
Very good, clean, friendly, convenient
01-Sep-2014 04 CLARENDON GARDENS
Great space and terrific service. We have used them for years and plan to use again in the future.
01-Sep-2014 09 - 140 MINORIES
Noisy, street construction, terrible bathroom, terrible water pressure in shower
12-Aug-2014 15 4 STEWARD STREET
Excellent stay as ever!! Looked after really well!!
11-Aug-2014 01 - 140 MINORIES
It is a good place, good location.
10-Aug-2014 1 43A CHANDOS PLACE
Good place, good service
06-Aug-2014 101 ONE PEPYS STREET
06-Aug-2014 02 WRAYSBURY HALL
I really enjoyed my stay and the friendliness of the staff. The noise level on my Sunday night was quite alarming though.
06-Aug-2014 APARTMENT 1 36-38 WEST STREET
Everything went very well.
05-Aug-2014 39A BRUSHFIELD STREET
Higher frequency of Apartment Cleaning services and timely (whenever cleaning is done) replenishment of general things like coffee, sugar, tea, etc. is much needed.
05-Aug-2014 13 MANNING PLACE
Great place to stay. Very convinient and clean.
04-Aug-2014 Apt 6B CLEVELAND RESIDENCES
It was great.
04-Aug-2014 Apt 6A CLEVELAND RESIDENCES
Overall very clean and well located. Would stay here again.

Would be useful to have more cutlery and glasses.
04-Aug-2014 08 CLARENDON GARDENS
Great location, great place, please get some better fans - the rooms are way to hot!
04-Aug-2014 G04 ONE PEPYS STREET
Perfect
02-Aug-2014 APARTMENT 3 36-38 WEST STREET
it was great! clean!
01-Aug-2014 G06 ONE PEPYS STREET
My experience overall was good. Carmen Bewick and Jackie Moss were extremely helpful in the finalization of the booking and ensuring that I had the access code for entry prior to my arrival. The apartment was nicely kept and I appreciated the welcome basket and frig items (especially with a late evening arrival). The weekly Thursday cleaning was always facilitated and done well. The concierge (Max) was extremely friendly and helpful.

While I do understand there are policies regarding check-out I was taken aback by the customer service response when I inquired if I could do a late check-out due to flight/work schedule or if I would be able to leave my luggage and return to retrieve. To be quite honest I was taken aback by the response I received as it was very abrupt and did not lend to assistance. While I understand some times a policy has to be maintained how its presented as well as trying to afford an alternative solution can lend to the overall experience of the customer. Ultimately I really appreciated Jackie Moss offering her additional assistance to my query after receipt of the original email response. She inquired with the concierge and ultimately provided a possible solution I could engage.

Suggestion: remember overall service is not just limited to the apartment facilitates but includes interaction from staff with consumers.

Despite the above I would look to uses Clarendon again - both personal and business - and hope that the incident above would not occur again.
22-Jul-2014 01 - 140 MINORIES
Very noisy, cheaply made apartment. Nice stay, good location.
21-Jul-2014 G07 ONE PEPYS STREET
Very well kept, nice appliances, good service and repairs when necessary, easy move-in and move-out
21-Jul-2014 39D BRUSHFIELD STREET
Easy to find, instructions were clear, location of apartment was good, cleaning service was good and when I requested it, allergy free bedding was included.

the only issues I would have are the noise of the apartment - it was basically impossible to sleep as the windows are not double glazed/ don't provide any sound proofing and the fact that some of the furniture and fittings looked a bit battered and worn (e.g. handles missing from hall closets, stains on sofa, chunks out of the base of kitchen cupboards) - these should be repaired promptly
18-Jul-2014 306 ONE PEPYS STREET
The sliding door in the living room doesn't work. I have signalled this twice and someone came and tinkered with it twice, with no results whatsoever. I assume it cannot be repaired, but will need to be replaced. This is obviously more costly, but should be done nevertheless, given that there is no other way for airing that part of the flat. By the way, this is also not entirely satisfactory in the bedroom, where the (white) blinds are placed in such a manner that the windows can only be opened up to a couple of inches.
18-Jul-2014 Apt 4B CLEVELAND RESIDENCES
It was great! No complaints at all and better than other serviced apartments I have used.
18-Jul-2014 907 COBALT POINT LANTERNS COURT
Good experience
17-Jul-2014 44 GOOCH HOUSE
The initial apartment we reserved in Holburn suddenly became unavailable, just a few days before arrival. A substitute was offered in Hammersmith. This could have been a major problem if we'd needed to be in the City (i.e. for work), luckily this was a vacation stay and we worked around it. We got an upgrade from 1 bed to 2 bed apartment which was welcomed. Arrival instructions excellent, condition of apartment excellent. Location ended up being perfect for us, so it all worked out. We would stay there again and recommend Clarendon to friends.
17-Jul-2014 APARTMENT 7 36-38 WEST STREET
Very noisy
17-Jul-2014 704 DENISON HOUSE LANTERNS COURT
The apartment was extremely warm and therefore uncomfortable. I was in a corner apartment. The noise from neighbouring apartments until early into the morning meant either having the window open for fresh air and staying awake due to noise, or having the window shut to muffle the noise with a stuffy room.

It would be helpful if there was foil and cling film in the kitchen to better facilitate being able to use the kitchen and make meals.

I still rate Clarendon above other similar service providers in the Canary Wharf region.
17-Jul-2014 06 CLARENDON HOUSE
The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.

We did not have the correct instructions for the new washer.

Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
09-Jul-2014 07 CLARENDON HOUSE
awesome service, loved the location. The apt was perfect.
03-Jul-2014 54 GOOCH HOUSE
I was awesome!!! I had an amazing experience staying at your serviced apartments..!! It's just excellent..!! If I come again in UK, I will definately choose this property again.

Thanks for all your services and helps.

Vaishali
26-Jun-2014 39B BRUSHFIELD STREET
Very clean, precious apartment
26-Jun-2014 503 ONE PEPYS STREET
Wonderful as usual.
24-Jun-2014 72 GOOCH HOUSE
Service was excellent.
19-Jun-2014 Apt 4B CLEVELAND RESIDENCES
The place was nice and the service was good, but all the construction going on across the street and next door made for not the best experience. I was woken up a lot by loud pounding on the bedroom wall or loud drilling.

I did like how Clarendon provided some groceries when I arrived. I didn't know where the grocery store was so it was nice having some things to hold me over for a few days. The housekeeping staff also did a great job.
19-Jun-2014 72 GOOCH HOUSE
Excellent location, nice clean apartment that is well maintained.
19-Jun-2014 097 DISCOVERY DOCK EAST
Check in and check out procedures were very good. The aprtment is located in a very good location for my visits there and the overall facility is well taken care of and clean. The apparment was generaly in good condition and was well stocked. The welcome package with food and drikns was a very nice touch and appreciated. There were however a few issues. 1) The shower head did not spray water correctly. 2) The cook top did not work.
19-Jun-2014 03 34A ARTILLERY LANE
Great space and service!
19-Jun-2014 12 MANNING PLACE
All good
19-Jun-2014 101 ONE PEPYS STREET
I though that someone wil be going to make the faly every day, during my stay was only one time.
19-Jun-2014 626 DENISON HOUSE LANTERNS COURT
I like how there is a 24 hour concierge, but after hours they do almost nothing besides give new tenants keys. Also, the Clarendon crew does not start until 9am on weekdays--most people have to go to work by then.
19-Jun-2014 Apartment 3 59 OLD COMPTON STREET
Overall it was a good stay. The apartment was kept clean and issues were resolved quickly. The one thing I did experience that was unpleasant was the initial entry (the code I was given to retrieve my key was not correct due to being changed earlier and I stood outside of the apartment for quite a long time waiting for a resolution). In addition, the initial internet required it to be filled up (it did not start out with a full balance on it however it was quickly replaced with internet that does not require filling (which was great).
19-Jun-2014 74 GOOCH HOUSE
The apartment was very well kept and clean. The apartment had everything I needed and I appreciated the welcome food and drinks. Wi-fi worked well. Reception of the TV channels was mixed. The communication with the staff was not that good. I woke up one morning to no water. When I called the emergency hotline (this was on a weekend), I was told that it was a general water outage from Thames. When I looked online, Thames did not have any outage indicated in the area. About 10 minutes later I received a call from someone else from the company telling me that there was a problem with a pump in the building.
19-Jun-2014 08 CLARENDON GARDENS
Very clean staff pleasant but should check out there electricks
19-Jun-2014 39B BRUSHFIELD STREET
Lovely place, the WiFi was horrible so the router needed resetting every 10 minutes or so. Otherwise, everything was very impressive and great value. The location was fantastic with numerous food, drink, and nightlife options on the doorstep, but little noise to disrupt us in the night.

There was, however, a mouse in the apartment with us. Spotted at about 2am in the living room/kitchen... Nothing that we were remotely concerned about, but I could imagine other guests would be apoplectic...

Will happily come again and reccommend to friends, thanks for a great week!
19-Jun-2014 APARTMENT 6 36-38 WEST STREET
Loved it, great location, clean,safe, modern, well serviced.
Thankyou
19-Jun-2014 229 DENISON HOUSE LANTERNS COURT
Very well maintained apartment blocks - will stay there again
19-Jun-2014 02 CLARENDON HOUSE
My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.
15-May-2014 10 - 140 MINORIES
nice location, good contact, they give what they promise. Nothing else is required.
01-May-2014 086 DISCOVERY DOCK EAST
Clean & Tidy .. only concern was parking for car was not available
30-Apr-2014 07 CLARENDON HOUSE
I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.
30-Apr-2014 425 DENISON HOUSE LANTERNS COURT
Clean, modern, wifi included.
I would certainly use them again.
29-Apr-2014 45-47C BRUSHFIELD STREET
My experience was very positive in general.
My only issue had to do with internet connection. There was either a problem with the network or with the modem itself. The connection within 45 C Brushfield street was not good so I had to connect to other local networks to go online and dont disconnect every now and then.
29-Apr-2014 086 DISCOVERY DOCK EAST
The apartment was clean and appealing. Good facilities with a gym and pool and close to all the amenities you could wish.
29-Apr-2014 702 DENISON HOUSE LANTERNS COURT
The apartment was well looked after and clean and contained all the kitchen tools / appliances needed. The location was also really good. The only issue with the apartment was the temperature control didnt work. It became very hot and uncomfortable in the evenings.
29-Apr-2014 07 - 140 MINORIES
I had mold growing on the ceiling of my kitchen and was told that nothing could be done about it until it dries out. No one ever followed-up again regarding the mold, and I resorted to just not using my kitchen.

The carpets in the bedroom were also heavily-stained, and the bathroom had an issue with silverfish bugs (killed 2 or 3 a week.)
      Reply:
Thank you for taking the time to review your stay at Clarendon Minories. I am very sorry to hear that these issues marred the final week of an otherwise trouble-free stay.

Having reviewed our Helpdesk Records of your time with us I can resond to the points you raise as follows: Your colleague contacted us at lunchtime on Friday 4 April to report that a damp mark had appeared on your kitchen ceiling. She also sent us a picture. We immediately replied and sent a maintenance person to check the plumbing connections in the apartment above. As we advised you at the time, the inlet hose of the upstairs dishwasher had detached. It was immediately rectified and the leak was stopped. As you requested and as I advised in my email on Friday afternoon, we did come to the apartment early the following week and sprayed the area with an anti fungal. In our opinion, this should not have affected your using the kitchen.

We did need to let the damp patch dry out thoroughly before it could be made good and repainted and this has subsequently been done.

Although the bedroom carpet is not new, it had recently been professionally cleaned.

It is a shame you didn't let us know that you were finding silverfish in the bathroom as we would have immediately attended and treated the area. However, we have acted on your comments.

We at Clarendon do pride ourselves on our standards and take our guests' comfort very seriously and very much hope you will consider staying again.

Kind regards
Head of Operations

Guest Services @ Clarendon
29-Apr-2014 APARTMENT 3 36-38 WEST STREET
Great location.

Only problem was a little mouse in the apartment but I trapped him and let him free to roam the streets of London.
29-Apr-2014 74 GOOCH HOUSE
You do a good job and do those extra things that build customer loyalty.
15-Apr-2014 02 - 140 MINORIES
Actually very good but not quite excellent.

You left keys in enryway safe for my midnight arrival--that worked very well. Entrance lock code wirked great for entire stay.

WiFI was excellent and that is the KEY for my stay, along with there being a table I could work on, and very comfortable bed and generally very clean.

Handles on refrigerator door were never fixed despite my complaint. Shower stall is very small and too tight, makes shower difficult.

Kitchen refrigerator was very good. Never used cooktop but did use micro wave and microwave worked well.

Some bad curry cooking smells in hallways--need more frequent deodorant sprayng of hallways.

Key problem: you should install a safe in the apartment. NOt too much expense, and would give me much greater feeling of security for valuables. THIS IS THE BIGGEST SINGLE ISSUE THAT MIGHT PREVENTME STAYING AT CLARENDON IN THE FUTURE.
14-Apr-2014 10 - 140 MINORIES
Good position of the apartment. Good furniture. Easy to get the keys etc. Shower doors quickly repaired when I informed of the problem.
Only one issue: the elevator stopped working on Thursday 27 March and was not fixed when I left the apartment on Friday morning the 28th.
07-Apr-2014 104A DISCOVERY DOCK EAST
I had a comfortable stay at the Discovery Dock. Thanks.
05-Apr-2014 G04 ONE PEPYS STREET
Excellent apartment for my business trip to London.
02-Apr-2014 Apt 4D CLEVELAND RESIDENCES
there was an inordinate amount of noise during the day -- from 8am onward, there was construction across the street right outside the windows (that big building being built on CLeveland) as well as banging and clanging from the construction right next door to the lounge and outside.

the hot water in the shower and the bath was never hot. I never had a hot shower
in the flat.

I also could have used an extra blanket on the chilly nights. The pillows were not soft being fiberfill. would have be great to have at least one down pillow. I ended up getting neck aches because of the pillows...

other than that I enjoyed my stay ! thank you!
02-Apr-2014 07 CLARENDON GARDENS
The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.
20-Mar-2014 12 MANNING PLACE
Excellent location, clean and comfortable and impressive management by Claredon.

At price bracket offers reasonable value for money.

Drawback - property becoming dated and needs complete update of equipment and redecoration and improve soundproofing to maintain competitive position.
20-Mar-2014 150 DISCOVERY DOCK EAST
I really liked Apt thanks!
19-Mar-2014 G06 ONE PEPYS STREET
The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
John Hackett
19-Mar-2014 14 - 140 MINORIES
nothing
19-Mar-2014 10 - 140 MINORIES
It was a nice touch to have welcoming package (good/beverages).

Place clean and tidy. However, the washroom does not have any counter space to put personal items.

Margarette Chan
15-Mar-2014 306 ONE PEPYS STREET
Clean, apartment in good shape
11-Mar-2014 707 COBALT POINT LANTERNS COURT
I would like to recommend this apartment to anyone who wants to stay in London next to the Canary Wharf .Beautiful and high standard temporary home.
11-Mar-2014 73 GOOCH HOUSE
Good apartment and the facilities available are standard. You can think of giving options to visitors on how to subscribe to pay per view channels especially international visitors.
10-Mar-2014 APARTMENT 6 36-38 WEST STREET
Service was good and the management company staff were very helpful. There were periodic internet outages.
10-Mar-2014 39B BRUSHFIELD STREET
I have enjoyed my stay in the apartment.
10-Mar-2014 39B BRUSHFIELD STREET
Good service
10-Mar-2014 075 DISCOVERY DOCK EAST
The sofa is old and needs to replacing. It is sagging and uncomfortable to use - not what I would expect for an extended stay apartment

otherwise apartment and facilities were good.
10-Mar-2014 APARTMENT 5 36-38 WEST STREET
Excellent as always. Apartment was clean. Amenities very convenient and homely. This made our stay very easy in London. Can't wait to stay there again. Mark
10-Mar-2014 704 DENISON HOUSE LANTERNS COURT
The check-in/out process was very smooth and the apartmet was excellent
10-Mar-2014 16 MANNING PLACE
They were always very responsive if we have questions or issues, and I would hightly reccomend Clarendon! The apartemnt while old (to be expected in London) was well maintained, cared for, and clean! Couldn't have asked for anything better.
10-Mar-2014 7 GOOCH HOUSE
Car parking would be a big benefit
10-Mar-2014 06 CLARENDON GARDENS
Very to hard to check in, very noisy and lack flexibility
10-Mar-2014 15 - 140 MINORIES
Apartment was clean, functional, well located and comfortable. Would be happy to stay there again.
10-Mar-2014 137A DISCOVERY DOCK EAST
There was a broken window that I reported on checkin however never got repaired while I was there. Otherwise the stay was good.
10-Mar-2014 150 DISCOVERY DOCK EAST
- prior to guest check-in ensure the internet connection is stable
- check and replace light bulbs during cleaning visits
- replace or top-up coffee, tea, detergent on cleaning visits
- improve bathroom heating for larger units
- introduce a loyalty/award program for frequent guest such as myself :)
10-Mar-2014 14 - 140 MINORIES
The place is clean, neat and nice. I definitely recommend this place to our colleague and friends.
10-Mar-2014 54 GOOCH HOUSE
Very good service. I had 2 minor issues but this was sorted out very quickly. Other than that I enjoyed my stay and everything was to my satisfaction.
10-Mar-2014 Apartment 4 61 BERWICK STREET
Excellent accomodation, very clean and tidy in an ideal location for our needs. Would definatly use again thank you.
20-Jan-2014 05 CLARENDON HOUSE
very professional, acoommodating to plane schedules, very clean, secure and comfortable.
16-Jan-2014 06 - 140 MINORIES
Very comfortable and well appointed. Some additional crockery (plates) would have been nice (probably due to previous breakages!). Unfortunately a bit noisy during the day but this was due to renovation work going on next door and is obviously temporary.
Overall very comfortable and well appointed in all aspects and reasonable value for money.
16-Jan-2014 2 43A CHANDOS PLACE
Nice & well equipped apartment.
Excellent location, quite noisy and lively in the evenings and on weekends, but however with closed windows a very quiet & relaxing place.
Clarendon Service is in general excellent, very nice & cooperative contact.
I enjoyed the stay very much.
16-Jan-2014 Apt 6A CLEVELAND RESIDENCES
Nice & well equipped apartment.
Unfortunately I´ve got one in the basement, and I felt a bit comfortable after a while.
15-Jan-2014 202 ONE PEPYS STREET
The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.
13-Jan-2014 2 BARBICAN STUDIOS
Expected a small apartment with bad amenities, but had a pleasant surprise when we first entered the apartment. Great shower area, nice kitchen area with adequate cooking and eating utensils, and a nice and comfortable bed.

Service was great as well. Arrived at 2am on CHRISTMAS DAY, we were late for check-in due to airport delays, but there was someone to answer our call to aid us in the check-in process, or we would have been left out in the cold for the night. Cleaners came and did a wonderful job as well in maintaining the cleanliness of the apartment.

Overall a very satisfying stay, and a wonderful holiday in London. Thank you for the wonderful place!
13-Jan-2014 13 4 STEWARD STREET
Great apartment. Modern, good interior. More mod cons that most apartment rentals. Good work!
13-Jan-2014 08 CLARENDON HOUSE
We enjoyed our stay very much. The only downside was not very much selection do TV channels.
13-Jan-2014 104A DISCOVERY DOCK EAST
Very convenient. good view. very comfortable, clean and spacious. ideal for the short walk to work. Wish I could have been there in the summer!
13-Jan-2014 318 DENISON HOUSE LANTERNS COURT
Great place. Very homely. Pasta, biscuits coffee a nice touch.
13-Jan-2014 Apt 4B CLEVELAND RESIDENCES
Very nice, helpful and efficient team to handle the occupier.
13-Jan-2014 06 CLARENDON GARDENS
All good, as always with Clarendon. Great service, good apartments.
13-Jan-2014 115A DISCOVERY DOCK EAST
I've always loved Clarendon, have been staying in Clarendon Serviced apts multiple times since 2008 and have always enjoyed my stay there. Many thanks for all assistance provided during my stay - esp. details to do with our 10month baby boy :)
13-Jan-2014 306 ONE PEPYS STREET
Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.
19-Dec-2013 06 - 140 MINORIES
The flat was very nice, although it was a little noisy during the evenings.
17-Dec-2013 10 CLARENDON HOUSE
Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.
17-Dec-2013 3 BARBICAN STUDIOS
Cleaning days were well conducted. Shower strength was poor (3rd floor), toilet flush mechanism a bit broken, bathroom sink was either freezing cold or scalding hot, no happy medium. Cover on ironing board was supposed to be replaced, but it never was.
17-Dec-2013 02 - 140 MINORIES (OTA)
No issues
17-Dec-2013 01 - 140 MINORIES (OTA)
I enjoyed my stay for 3 weeks and I beleive it was value for money. However the shower enclosure did not close well and shower water leaks out. Also I believe the shower bath and shampoo needs to be refilled at least every week!
17-Dec-2013 10 WRAYSBURY HALL
We have been very happy staying at Wraysbury Hall following our evacuation from Egypt earlier this year. The apartment is nice and the weekly cleaning service is good. I would certainly recomend Wraysbury Hall, especially to anyone with a dog as it is very dog friendly with nice big garden.
17-Dec-2013 12 MANNING PLACE
Overall stay was good. Weekly cleaning was very helpful and clean crew was great. Area for improvements - In the weekly cleaning currently paper towel, coffee/sugar refills, laundary detergent and napkins are not included. Based on the level of rent per day charged, that should be included in the weekly cleaning. Its a small cost and the person renting the place don't have to worry about running to the grocery stores. Also, extra, places and spoons will be helpful.
17-Dec-2013 Apt 6A CLEVELAND RESIDENCES
The communication and details provided to arrive and depart from the apartment were good. I had a problem on the second night with the key breaking in the lock. The service provided by the helpdesk was excellent and they arranged for a locksmith and kept me informed on progress. The apartment was clean and had all the necassary amenities that I expected. I thoroughly enjoyed ny stay there.
17-Dec-2013 11 - 140 MINORIES
The room itself was very good - size, decot, qulaity etc etc - all good met/exceeded expectations.
The problems I had were two-fold:
1) the windows screens/curtains - would not toally blcak out (prefernce I like dark dark when I sleep)
2) the noise level from the street was brutal - ruined my sleeping for pretty well my whole stay: i) it is a busy street near a very active bar, and ii) the construction
Next time, I will try and book an apartment on Pepys street and see if that is any
different
01-Dec-2013 713 COBALT POINT LANTERNS COURT
The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .
25-Nov-2013 1 BARBICAN STUDIOS
Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.
25-Nov-2013 11 - 140 MINORIES
Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.
25-Nov-2013 15 - 140 MINORIES
The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.
25-Nov-2013 08 - 140 MINORIES
Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.
19-Nov-2013 13 MANNING PLACE
Fantastic reception staff with making our move into the apartment very seamless and also responded to maintenance at the apartment. Standard of cleanliness and facilities in the apartment were excellent. Perfect for a 10day stay, Thank you!
12-Nov-2013 10 CLARENDON HOUSE
The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
Thanks.
12-Nov-2013 15 - 140 MINORIES
We lived in Apartment 15 from 19 October to 4 November 2013. The apartment was spacious, well kept, clean and warm. The cleaning crew chirpy and very efficient. When I asked for more loo roll and towels they were very obliging. The location of the apartment was great for transport with Aldgate and Tower Hill just round the corner, if one was a little energetic Liverpool Street and Bank were also a pleasant walk down with lovely architecture and interesting shops on the way. Having Tesco's, Sainsbury's Local, EAT, Pret A Manger, Subway, Mailboxes and Boots was also a big plus. From Monday to Friday, there was a nice range of restaurants, pub style, Jamies, Rajasthan and many more. It did get quiet during the weekends, but there are many F&B options on the Tower HIll side (less than 10 minutes walk!)

The only thing I would suggest is that,

1. The apartment was on the top most floor which meant lugging bags down in stages. Might be a good idea to ask if the tenants had a lot of luggage to determine which floor they got to live on or alert prospective tenants :)
2. A list of restaurants & contact numbers that open Monday - Friday
3. A list of restaurants/pubs/take aways & contact numbers open during the weekends - Minories pub (Sunday roast lunch), Pizza Express etc etc
4. A list of private taxi companies that take tenants to airports and train stations. We used Amitours - +44(0)203 239 6477. We used them several times and they gave us a loyalty code which entitled us to a 10% discount.

A few things about the apartment,
1. The fire alarm is very sensitive, to do all toasting near the kitchen hob with the ventilators on full blast, and windows wide open.
2. To put at least 4 loo rolls in the toilet
3. I had left a note about the hot water in the shower (being set back to front) and the lever on the living room window (it came off), the garbage area - the door/key pad was a little sticky at first and wouldn't open usually on the first try.

All in all we had a fabulous time in Apartment 15 and will definitely recommend 140 Minories to family and friends. We hope to use the apartments again, we will definitely stay at 140 Minories again!

A big THANK YOU to all of you at Clarendon, keep up the good work!

Best regards,
Anita Chandran & Kamesam Shankar
19 October - 4 November 2013
07-Nov-2013 104A DISCOVERY DOCK EAST
Very much enjoyed my second stay on business in London. Far more convenient from my perspective than a hotel. Kitchen and laundry facilities are good, staff in the building quite courteous, gym and pool facilities a plus.

Very minor suggestions: equip each unit with a full-length broom for sweeping kitchen; look at the stopper for the "disposal" unit in the sink, if it turns upside down it becomes stuck and is difficult to remove.

Thanks and regards, Bill Fitzpatrick
03-Nov-2013 51A BRUSHFIELD STREET
The apartment is well located in the city with good access to food establishments and close to public transportation. The apartment itself was clean, functional and well maintained with everything needed for an extended stay. The only small negative was the early morning noise due to cleaning being undertaken in the market area.

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