Clarendon FAQ - Select a category and a question to view the answer
Clarendon’s serviced apartments provide guests much more flexibility, control and freedom compared to hotels. All apartments are fully furnished providing a separate bedroom, living area and fully equipped kitchen. All apartments have a telephone (PAYG), digital TV and Broadband Internet access
Rates are fully inclusive of VAT, all utilities, a weekly housekeeping service (including bed linen and towel change) broadband internet and digital TV (Satellite where stated). All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment.
Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarise yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing.
Yes, subject to availability. If you believe that you are likely to need to extend your accommodation beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible. Please note we will try where possible to accommodate your needs however we cannot guarantee any extensions.
Yes it is possible to make group bookings. Our team are highly experienced and familiar working with companies with group accommodation requirements. Please contact our reservation team direct on firstname.lastname@example.org or call +44 (0) 1784 489 200 (option 1) to discuss your needs with a member of the team.
Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £60+VAT. Please advise reservations at the time of booking.
You will receive a reservation confirmation and check-in instructions by email shortly after making an online booking. In the event you don’t receive this information please contact reservations BEFORE travelling. You will require this information to check-in.
The minimum stay for the majority of our properties is 7 nights+. In select apartments in Covent Garden and Soho, the minimum stay is 90 nights+. The maximum stay is one year, however subject to availability you may be able to make a reservation for longer then this period. Please contact reservations directly on 08443 75 66 65 or email email@example.com to check availability.
A serviced apartment is similiar to a hotel room, however it provides additional facilities to create a “home away from home” experience. Each apartment is fully furnished, has a fully equipped kitchen and is serviced on a weekly basis. As part of the weekly service, fresh towels and bed linen is provided.
To experience the full benefit of a serviced apartment, most operators have a minimum stay. At Clarendon Serviced Apartments, the minimum stay is 7 nights+.
A cancellation charge will not apply and a full refund will be given where the appropriate notice, as set out below, of the cancelled booking has been received and acknowledged by us by email.
Should you wish to cancel or significantly alter a booking for accommodation during the periods 1 January to 31 December 2014, unless you give us 72 hours notice by email prior to your booked arrival date, we will charge you:
- 3 nights stay if your originally booked stay was for 7-30 nights;
- 7 nights stay if your originally booked stay was for 31-89 nights.
Should you wish to cancel or significantly alter a booking for accommodation for a stay of 90 or more nights during the periods 1 January to 31 December 2014, unless you give us 30 days notice by email prior to your booked arrival date, we will charge you 30 nights stay as a cancellation charge.
Check-in after 2pm
Check-out before 10am
In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.
Standard welcome packs consist of Pringle Potato chips, pasta and pasta sauce, tea, coffee, long life milk, sugar, sweetener, cereals, orange juice, water, biscuits. In addition to the welcome pack we also provide complimentary toiletries.
Superior welcome packs contain all of the above plus 2 x small bottles of wine, Coca Cola, chocolate bar and fresh coffee bags.
No. Clarendon operates a self check-in system. Following your booking you will receive confirmation which provides detailed instructions on the check-in procedure for the particular apartment/building you have booked.
A select few of Clarendon’s locations have a reception desk, however those that do have no facility to take payment and are employed by the building management company rather than Clarendon.
Following confirmation of your booking you will receive check-in and key collection instructions. Clarendon operates a self check-in procedure which is easy and straight forward. You will be provided with all the information you need to collect your keys and access your apartments. If you have any queries you may of course contact our guest services team on T:01784 489 200 (option 2) or email firstname.lastname@example.org
Apartment rates include bed linen and towels and these are changed on a weekly basis.
No, you will need take all luggage and personal items with you when you check out.
Our standard WiFi service provided by Arqiva is available in your apartment at no extra charge. This supports general web browsing and emailing. At peak times the bandwidth for connection may be reduced due to the number of people trying to connect, both internally and externally.*
If you require a faster service for streaming, uploading and Skype an upgrade to 4G is available at a charge of £40 per 10GB. The 4G upgrade can be purchased at the time of making your booking or during your stay by contacting us at email@example.com. A credit or debit card will be required for payment.
*Subject to availability and compatibility with guests’ equipment. No refunds for unused Wifi or for any down time in the Wifi service. Up to two devices per apartment supported.
Yes, cots and high chairs are available at an additional one-off charge £60+VAT. Please advise reservations at the time of booking.
Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment unless otherwise agreed.
All major debit/credit cards are accepted including American Express.